Repair service contract RSC

ENG_508811.PDF

RSC description of performance

Siemens AG provides for the machine manufacturer and dealer (in the following referred to as the "Customer") at the installation site of the machine the services specified below under Scope of services for components from Siemens DF & PD contained in the parts list of the RSC Certificate.

The RSC is ordered by the Customer who states the required article numbers that can be obtained from the Siemens sales partners or found in catalogs and the Industry Mall. The Customer receives from Siemens a certificate of delivery, which thus signifies the conclusion of the RSC.

After the Customer has provided the final destination notification, Siemens sends the Customer an RSC Certificate detailing the place of performance and the service period.

The services to be provided by Siemens are requested via a service order from the Customer. The service order must be submitted within the service period of the RSC.

Place of performance

The specified service is provided at the installation site of the machine (hereinafter referred to as "on-site"). This corresponds to the country of the end customer and the latter’s full address, as specified in the final destination notification. Services covered by this RSC shall only be provided in those countries named in the RSC country list.

Scope of services

The following services shall be provided:

Provision of service personnel
Siemens provides qualified personnel for the purpose of fault diagnostics and/or fault correction. The services are provided during the normal regional working hours in the country of installation.
On-site fault diagnostics
Fault diagnostics applies to components from Siemens DF & PD as stated in the parts list in the RSC Certificate.
Fault correction on-site
Fault correction is carried out by repairing and/or replacing defective components from Siemens DF & PD.
Documentation of the fault correction
A service report is prepared on-site in the language of the end customer and shall be signed by the end customer. A copy of the report remains with the end customer.

Contract periods / service period

The RSC is offered for the period of liability (warranty period) of the Siemens customers to their end customers. Different RSC periods permit various market requirements to be addressed.

The service period of the RSC begins on the date notified to Siemens in the final destination notification when commissioning has been completed at the end customer’s site and ends on expiry of the selected RSC term. The beginning and end of the service period are stated in the RSC Certificate¹⁾.

RSC Certificate

The Customer is provided with an RSC Certificate once the final destination notification has been handed over. This certificate shall contain the contract number and essential contract data such as machine number, machine type, parts list, beginning and end of the service period and the place of performance (address for the provision of services).

Service exclusions

The following is not included in the services:

Complete motor spindles
Services cannot be provided for wearing parts after the first 12 months of the service period.
Machine commissioning or optimization
Masonry work, metalwork, breaking work and other non-electrical work
Fault diagnostics and fault correction relating to faults that have occurred as a result of
- Non-compliance with the Siemens engineering and user guidelines, e.g. incorrect installation or grounding and incorrect operation or other improper treatment
- Function-critical contamination, e.g. oil, conductive materials, rust
- Mechanical damage
- External electrical influences, e.g. effects of overvoltage, non-reactor-protected power factor correction systems and/or line harmonics
- Wanton destruction
- Force majeure

Country list

A repair service is offered for the following countries:

Continent	Country/region
Country group 1
Americas	Mexico, USA
Asia	China, India, Japan, South Korea, Taiwan, Thailand
Australia	Australia
Europe	Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Rumania, Slovakia, Spain, Sweden, Switzerland, Turkey
Country group 2
Africa	South Africa
Americas	Brazil, Canada
Asia	Indonesia, Israel, Malaysia, Singapore
Australia	New Zealand
Europe	Bosnia-Herzegovina, Bulgaria, Croatia, Estonia, Ireland, Latvia, Lithuania, Norway, Slovenia
Country group 3
Africa	Egypt
Americas	Argentina, Chile, Columbia, Ecuador, Peru, Venezuela
Asia	Bahrain, Hong Kong, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates (Dubai), Vietnam
Europe	Belarus, Greece, Malta, Russia, Serbia and Montenegro, Ukraine
Countries not listed, for customers with framework contracts only.

Response time

The following response times apply in general whenever services are provided under the RSC in the event of a machine standstill:

Country group
CG 1	Next working day
CG 2	Within two working days
CG 3	Depending on country-specific conditions
Countries not listed	Depending on country-specific conditions, only for customers with framework contracts for the price of the individual contract.

The response time is defined as the time between Siemens receiving the service order, technically clarified in advance by the Customer, and the Siemens service personnel commencing his travel to the place of performance or until troubleshooting commences using teleservice. The response times given apply to technically clarified service orders within the normal working hours of the region (e.g. Monday to Friday 8:00 to 17:00) excluding public holidays.

Spare parts

Spare parts are provided from our central spare parts warehouse or from regional spare parts warehouses using our worldwide spare parts logistics infrastructure. All of the essential spare parts are stocked in our central spare parts stores. Regional spare parts warehouses are adapted to include the components specified in the final destination certificate²⁾.

The following components are not defined as spare parts:

Motors: They are repaired at an authorized repair workshop
For selected motors, Siemens in Germany stocks components for express delivery. These motors can be manufactured and delivered within a few working days. You can obtain the current list from your Siemens sales partner.
Cables: The delivery times known to you usually apply.
Special or customer-specific modules and components not available from Siemens as spare parts.

The RSC shall only be processed in accordance with the terms and conditions applying to repair service contracts (RSC).

http://www.siemens.com/automation/rscagb

¹⁾ For example, in the case of an RSC with 12 months contract period, maximum of 24 months from the transfer of risk (delivery of the components).

²⁾ Since the export of standard versions (components/system) is subject to a time-consuming official approval procedure, which applies in equal measure to the supply of such components for the purpose of servicing and spare parts supply, we offer an export version for individual components. This has usually less options than the standard version of the component and is not subject to an export authorization Please note the information about export.

Особенности

Protection against unknown costs with a fixed price
RSC can be synchronized with the machine warranty period
Planning certainty and calculable costs
Easier processing of servicing jobs
High machine availability thanks to a fast response to machine faults (contract priority)
Reduced downtime thanks to stored product, final destination and contract information
RSC can be ordered for machine deliveries to numerous countries
Worldwide service infrastruture with experienced service personnel

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